FAQs

While installation height has no impact on the machine’s performance, we recommend aligning it with the user’s eye level or standing height for optimal comfort. Prioritizing ergonomic placement ensures a seamless and user-friendly experience, reflecting our commitment to your satisfaction and long-term usability.

Yes, it can be installed on the hardy plank.

The tension of the coil spring cannot be loosened because it is necessary to support the water hose. Please do not attempt to loosen it as it can be very dangerous!

Yes, the nozzle on our garden hose reels is replaceable. And you can buy standard nozzle from official channels for replacement. Please read the instructions before using and use original accessories if possible.

The leader hose can be changed, but the long hose can't.

To maximize your hose reel’s lifespan, store it indoors or shaded outdoors—its UV-resistant PP casing withstands elements but benefits from a protective cover to prevent fading and weather-related wear. This proactive step ensures durability while aligning with our commitment to quality and user satisfaction.

To safeguard your machine during winter: Fully drain water to prevent freezing damage, store disassembled indoors or in a temperature-controlled space, and use a winter-specific protective cover for insulation against snow/ice. These steps ensure longevity and align with our commitment to maintaining your equipment’s peak performance.

The hybrid blend of polyurethane, PVC, and rubber allows the hybrid hose to be extremely flexible and durable, even in frigid temperatures.

The 5/8-inch hose tends to have stronger pressure compared to the 1/2-inch hose. However, it is important to note that even the 1/2-inch hose can still provide sufficient water pressure.

To ensure tangle-free and smoother retraction, we have opted for a slightly thinner material for the hose reel. However, rest assured that this does not compromise its durability or sturdiness during usage. Buyers can have complete confidence in the reliability of our product.

Retractable hoses offer several advantages over traditional hoses, including betterorganization, ease of use, and reduced risk of kinking and tangling. They are particularly beneficial in smaller spaces or for users who prioritize convenience. However, traditional hoses may be more cost-effective and suitable for heavy-duty tasks.

This heavy-duty extension cord reel is built with high-quality materials and a robust design to withstand tough conditions, ensuring long-lasting performance and reliability.

The reel comes with a 65+6.5FT 12AWG/3C power cord, providing extended reach while ensuring safety with a 15A fuse to protect against overcurrent, making it ideal for heavy-duty applications.

Yes, the SJTOW cable is resistant to acids, alkalis, and corrosion, and it operates efficiently in extreme temperatures ranging from -58°F to 221°F (-50°C to 105°C), making it perfect for both indoor and outdoor use.

The dual-gear ratchet mechanism allows the cord to lock at any desired length for convenience, ensuring a hassle-free experience. When needed, a simple pull releases the lock, retracting the cord smoothly into the reel.

Yes, it can be mounted on a wall or ceiling using a single bracket to save space and keep your area organized. The 180-degree swivel mounting bracket allows for easy pulling and releasing of the power cord from multiple directions.

The patented time-tested Any Length Lock technology features an upgraded integrated structure, which extends the reel’s lifespan by up to 30% compared to traditional models, providing better stability and reliability.

Yes, the stronger reset spring ensures good tension even after 10,000 cycles of use, while the pulley guide system automatically layers the hose evenly across the reel, preventing tangles and ensuring smooth retraction every time.

Absolutely! The premium blended polymer hose maintains flexibility in all-weather conditions, working efficiently in temperatures ranging from -13°F to 113°F (-25°C to 45°C), making it ideal for winter use.

The 0.22-inch double-wall hose is designed to withstand up to 300 PSI, ensuring durability and preventing kinks, flattening, swelling, or rupturing under high pressure.

The 180° swivel bracket allows for a wider range of movement and a more comfortable stretching experience. The reel comes with two sets of professional-grade expansion bolts (12mm metal bolts for concrete walls, 8mm plastic bolts for wood or concrete walls) for a strong and secure installation.