Shipping policy

Return & Refund Policy

At GLAHODEN, we want you to feel confident in your purchase. If something isn’t right, contact us at support@glahoden.com so we can help.

30-Day Returns

You may request a return within 30 days of delivery.

For returns unrelated to a product defect, items must be unused, undamaged, and in their original packaging, with all included parts, accessories, and manuals.

Please contact us for approval before sending an item back.

How to Request a Return

Email support@glahoden.com with:

Your full name and order number
The item you would like to return
Your reason for the return
Photos or a short video if the item is damaged, defective, or incorrect

Once your request is approved, we will provide return instructions and shipping label details.

Return Shipping Costs

Changed your mind or ordered the wrong item?
You are responsible for return shipping costs when the return is unrelated to a product defect or an error on our part.

Received a defective, damaged, or incorrect item?
Contact us as soon as possible after delivery. Once the issue is verified, we will arrange an appropriate resolution, such as a replacement or a full refund, at no additional cost to you.

Refunds

We inspect returned items and process returns within 7 business days of receipt. Items that do not meet the return conditions may not qualify for a full refund.

Approved refunds are issued to the original payment method. GLAHODEN processes approved refunds every Friday. Your bank or payment provider may require additional time to post the refund.

Order Cancellations

You may request cancellation within 24 hours of placing your order, provided it has not shipped.

Orders that have already shipped cannot be canceled. You may request a return after delivery under the conditions above.

Purchases from Other Retailers

This policy applies only to purchases made directly through glahoden.com. For purchases from another retailer or marketplace, please contact the original seller for assistance.